Remove geographic borders from your business by offering international customers the same convenient access
to sales and service agents as your local clientele.


  • Each LivePerson Voice seat license includes a supply of 1,000 units of monthly click-to-talk interactions,
    representing 1,000 minutes of calls to the world's most popular destinations.

  • Your calling units can be used by any combination of operators.

  • Additional blocks of 1,000 calling units per account can be purchased for only $50/month.

  • Calling units cannot be carried over from one month to another.

  • Units are determined by the zone where the website visitor is located, and calls are rounded to one second increments.
    For example, if you call a customer in the United Kingdom, and the call lasts 4 minutes and 30 seconds, 4.5 units
    will be deducted from your LivePerson account.

  • For a detailed breakdown of units by destination, please refer to the table below.

        Note: For some countries, calls to mobile phone numbers require more calling units than landline numbers;
        mobile numbers are indicated in the chart below in parenthesis (Mobile). 


ZONE 1: 1 UNIT/MINUTE

Canada

Chile

China

Denmark

France

Germany

Italy

Netherlands

Norway

Russia (Moscow)

Russia (Saint Petersburg)

Singapore

Spain

Sweden

Sweden (Stockholm)

Taiwan

United Kingdom

USA

 

 

ZONE 2: 2 UNITS/MINUTE

Argentina

Australia

Australia (Christmas Islands)

Australia (Cocos Island)

Austria

Bangladesh (Dhaka)

Belgium

Belgium (Brussels)

Bulgaria (Sofia)

Brazil (Sao Paulo, Rio de Janeiro,
Belo Horizonte)

Colombia (Bogota)

Colombia (Cali)

Cyprus (Greece)

Czech Rep.

Estonia

Finland

Gibraltar

Greece

Guam

Hungary

Iceland

Indonesia (Jakarta)

Ireland

Israel

Japan

Luxembourg

Malaysia

Mexico (Guadalajara, Monterrey, Mexico City)

New Zealand

Northern Mariana Islands

Poland

Portugal

Puerto Rico

San Marino

Switzerland

US Virgin Islands

Venezuela

 

 

 

ZONE 3: 3 UNITS/MINUTE

Andorra

Brazil (Other)

Brunei

Costa Rica

Croatia

Guadeloupe

Jamaica

Lagos

Macau

Martinique (French Antilles)

Monaco

Mongolia

Panama

Peru

Russian Federation

South Korea

Thailand

Turkey (Istanbul)

Venezuela (Caracas)

 

ZONE 4: 4 UNITS/MINUTE

Bangladesh (Chittagong)

Bangladesh (Sylhet)

Bolivia

Bulgaria

Colombia

Colombia (Mobile)

Curacao

Cyprus (Mobile)

Dominican Republic

Georgia

Ghana

Liechtenstein

Lithuania

Malawi

Malta

Nigeria

Reunion Island

Slovakia

Slovenia

South Africa

Taiwan (Mobile)

Turkey (Ankara)

 

 

ZONE 5: 5 UNITS/MINUTE

American Samoa

Antartica

Bermuda

El Salvador

French Guiana

Israel (Mobile)

Kuwait

Saudi Arabia (Dhahran, Jeddah, Mecca,
Riyadh)

Serbia (Yugoslavia)

Ukraine

Uruguay

Zimbabwe

ZONE 6: 6 UNITS/MINUTE

Algeria

Armenia

Aruba

Bangladesh

Bangladesh (Mobile)

Benin

Bolivia (Mobile)

Botswana

Brazil (Mobile)

British Virgin Islands

Burkina Faso

Burundi

Cayman Islands

Egypt (Mobile)

Gabon

Guatemala

Indonesia

Kazakhstan

Kyrgyzstan

Laos

Latvia

Lebanon

Lithuania (Mobile)

Mauritius

Mexico

Moldova

Nairobi

Namibia

Netherlands Antilles

Palestin

Paraguay

Romania

Special Services (G1)

Swaziland

Togo

Turkey

Uganda

Uzbekistan

Zambia

 

ZONE 7: 7 UNITS/MINUTE

Albania

Azerbaijani Rep.

Congo

Ecuador

Ghana (Mobile)

Grenada

India

Iraq

Jordan

Macedonia

Panama (Mobile)

Sri Lanka

St. Kitts & Nevis

Trinidad & Tobago

Ukraine (Mobile)

 

ZONE 8: 8 UNITS/MINUTE

Antigua & Barbuda (Mobile)

Belize

Cayman Islands (Mobile)

Central African Rep

Dominica

Dominican Republic ((Mobile)

Egypt

Faeroe Islands

. France (Mobile)

Guatemala (Mobile)

Haiti

Indonesia (Mobile)

Iran

Japan (Mobile)

Kazakhstan (Mobile)

Japan (Mobile)

Kazakhstan (Mobile)

Lesotho (Mobile)

Moldova (Mobile)

Mozambique

Niger

Rwanda

Senegal

St. Pierre/Miquolon

St.Vincent & Grenadines

Swaziland (Mobile)

Tajikistan

Turkey (Mobile)

Turks & Caicos

UK (Mobile)

Venezuela (Mobile)

Yemen

Zimbabwe (Mobile)

Hong Kong

 

 

ZONE 9: 9 UNITS/MINUTE

Angola

Anguilla

Aruba (Mobile)

Bahrain

Bosnia & Herzegovina

Chile (Mobile)

Czech Rep. (Mobile)

Georgia (Mobile)

Guinea

Ivory Coast

Jordan (Mobile)

Kenya

Libya

Mali

Mayotte

Nicaragua

Nigeria (Mobile)

Pakistan

Pakistan (Mobile)

Paraguay (Mobile)

Philippines

Sierra Leone

St. Kitts & Nevis (Mobile)

St. Lucia

Sudan

Suriname

Togo (Mobile)

Turkmenistan

ZONE 10: 10 UNITS/MINUTE

Argentina (Mobile)

Australia (Mobile)

Azerbaijani Rep. (Mobile)

Belize (Mobile)

Botswana (Mobile)

Burkina Faso (Mobile)

Cambodia ((Mobile)

Cameroon (Doula)

Cameroon (Mobile)

Diego Garcia

Dominica (Mobile)

Faeroe Islands (Mobile)

Finland (Mobile)

Gambia

Ireland (Mobile)

Lebanon (Mobile)

Lesotho

Netherlands Antilles (Mobile)

Norway (Mobile)

Oman

Palestine (Mobile)

Saudi Arabia

Seychelles Island

Tajikistan (Mobile)

Yemen (Mobile)

ZONE 11: 11 UNITS/MINUTE

Albania (Mobile))

Armenia (Mobile)

Austria (Mobile)

Bhutan

Croatia (Mobile)

Denmark (Mobile)

Gibraltar (Mobile)

Latvia (Mobile)

Liberia

Maldives

Mauritius (Mobile)

Monaco (Mobile)

Montserrat

Morocco

Namibia ((Mobile)

Saudi Arabia (Mobile)

Spain (Mobile)

St.Vincent & Grenadines (Mobile)

Sudan (Mobile)

Sweden (Mobile)

Tunisia

United Arab Emirates

 

 

ZONE 12: 12 UNITS/MINUTE

Andorra (Mobile)

Angola (Mobile)

Belarus

Belgium (Mobile)

Cambodia

Cameroon

French Guiana (Mobile)

Germany (Mobile)

Greece (Mobile)

Grenada (Mobile)

Hungary (Mobile)

Iceland (Mobile)

Jamaica (Mobile)

Luxembourg (Mobile)

Madagascar

Nepal

Poland (Mobile)

Romania (Mobile)

Senegal (Mobile)

Slovakia (Mobile)

Slovenia (Mobile)

South Africa ((Mobile)

St. Lucia (Mobile)

St. Pierre/Miquolon (Mobile)

ZONE 13: 13 UNITS/MINUTE

Bulgaria (Mobile)

Fiji Islands

French Polynesia

Italy (Mobile)

Maldives (Mobile)

Martinique (Mobile)

Peru (Mobile - Lima)

Serbia (Mobile)

Special Services (G4)

Tanzania

Uruguay (Mobile)

Vietnam

ZONE 14: 14 UNITS/MINUTE

Equatorial Guinea

Haiti (Mobile)

Iraq (Mobile)

Kathmandu

Kenya (Mobile)

Madagascar (Mobile)

Mauritania

Netherlands (Mobile)

Nicaragua (Mobile)

Portugal (Mobile)

Qatar

Suriname (Mobile)

Switzerland (Mobile)

Tonga

Zaire (Mobile)

 

ZONE 15: 15 UNITS/MINUTE

Bosnia & Herzegovina (Mobile)

Cape Verde

Chad

Eritrea

Estonia (Mobile)

Honduras

Macedonia (Mobile)

Marshall Islands

Micronesia

Morocco (Mobile)

Myanmar

Reunion Island (Mobile)

ZONE 16: 16 UNITS/MINUTE

Afghanistan

Ethiopia

Guadeloupe (Mobile)

Mauritania (Mobile)

Nepal (Mobile)

New Zealand (Mobile)

Syria

Tanzania (Dar es Salaam)

ZONE 17: 17 UNITS/MINUTE

Guyana

New Caledonia

 

 

ZONE 18: 18 UNITS/MINUTE

Australian External Territories

Falkland Islands

Zaire

 

ZONE 19: 19 UNITS/MINUTE

Djibouti

 Myanmar (Mobile)







ZONE 20: 20 UNITS/MINUTE  







Greenland (Mobile)

Western Samoa