LivePerson has an automatic login mode. When this is enabled, you are logged in with the same agent user name and password every time. If you update your username or password, the Agent Console continues to use the previous login information until the Agent Console is updated.
To update the Agent Console, you must disable the automated login mode and enter your new credentials.


Agent Console version 9.X

To disable the automatic login:

  1. Exit the Agent Console (File > Exit)
  2. In Windows, verify that any hidden files are displayed.:
    • Windows XP:  Go to the Control Panel > Folder Options. In the "View" tab, select to Show hidden files and folders.
    • Windows Vista/7/8: Go to the Control Panel and type Folder in the search box. Click Show hidden files and folders
  3. Find the file and edit it with Notepad (Windows) or TextEdit (Mac OS). The "x" indicates the sub-version.
    This file is located:
    • Windows XP: C:\Documents and Settings\<username>\Application Data\LivePerson
    • Windows Vista/7/8: C:\Users\<username>\AppData\Roaming\LivePerson
  4. Mac OS-X: /Macintosh HD/Users/<username>/LivePerson
    **If file formats and extensions are set to be hidden, the filename appears as Profile9.x.

  5. Search for the entry AUTO_LOGIN=true or AUTOLOGIN=true and change the true to false. Save the file.  Auto Login is now disabled. When you restart the Agent Console you are prompted to enter your login credentials.


    Note: Please verify you can login successfully before re-enabling auto-login (if required).


Agent  Console Version 8.X

To disable the automatic login:

  1. Allow the login to complete.
  2. Click File > Settings > General and uncheck the box marked Automatically login using last login information. 
  3. Click OK.
  4. Now log out using  File > Logout, followed by File > Login. You will now receive a login prompt and be able to enter any operator name you choose.