The Category Tree report is the default report that is displayed on the Reports tab when you switch
You use Category Tree reports when you want to see general topics of conversation. For example, you want to know:
  • What people are saying about “Prices”?
  • How many chats are about shipping?


  1. In the Report On list, select Category Tree.
  2. Select Visualization, Additional Metric, Sort Metric, and Sampling values.
  3. From the Model drop down list, select the desired data model.
  4. From the Category Tree, select the category.
  5. Click Run Now.

Keywords: category tree report insight model general topics conversation Visualization Sort Metric Sampling data