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To remove the “Live Chat by LivePerson” link from your chat button, you must remove or overwrite code within your HTML or CSS files. The code may vary depending on your type of chat button.

There are two types of chat buttons, Legacy and the Library Chat button. You can determine the type of button your site is displaying by reviewing the Page Coder Builder page within the Admin Console.

  • To view the Page Code Builder page, in the Admin Console menu, select Account Set Up > Page Code Builder.
  • If your Page Code Builder page is similar to the image on the left, your site is using the Legacy Chat Button. You can review the instructions for removing the "Live Chat by LivePerson" by completing the procedures listed in Legacy Chat Button and Legacy Chat Box.
  • If your Page Code Builder page is similar to the image on the right, your site is using the Library Chat Button. You can review the instructions for removing the "Live Chat by LivePerson" by completing the procedure listed in Library Chat Button.

Legacy Chat Button
Library Chat Button
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emptyStringNOTE: It is not possible to remove the LivePerson icon from your chat window.


Library chat button

To remove the "Live Chat by LivePerson" link from your Library Chat Button code: 

  1. Add the following tag before the Library Chat Button code: 
<style type="text/css">
.lpPoweredBy { display:none; }
</style>

Example:

<style type="text/css">
.lpPoweredBy { display:none; }
</style>
<!-- BEGIN LivePerson Button Code --> 
<div id="lpButDivID-1324904226145"></div> 
<script type="text/javascript" charset="UTF-8" src="https://server.iad.liveperson.net/hc/52342481/?cmd= mTagRepstate&site=52342481&buttonID=21&divID=lpButDivID-1324904226145&bt=1&c=1"></script> <!-- END LivePerson Button code -->


Legacy chat button

To remove the "Live Chat by LivePerson" link from your Legacy Chat Button code:

  • Remove the following code from your Chat Button code:

<td> </td>
<td align='center'>
<div style="margin-top:5px;">
<span style="font-size:10px; font-family:Arial, Helvetica, sans-serif;"><a href="http://solutions.liveperson.com/live-chat" style="text-decoration:none; color:#000" target="_blank"><b>Live Chat</b></a><span style="color:#000"> by </span>
<a href="http://www.liveperson.com/" style="text-decoration:none; color:#FF9900" target="_blank">LivePerson</a></span>
</div>
</td>


Legacy chat box

To remove the "Live Chat by LivePerson" link from your Legacy Chat Box code:

  1. Remove the following code from your Chat Button code:

    <td align="center">
    <div style="margin-top:5px;">
    <span style="font-size:10px; font-family:Arial, Helvetica, sans-serif;">
    <a href="http://www.liveperson.com/livechat" style="text-decoration:none; color:#000" target="_blank"><b>Live Chat</b></a><span style="color:#000"> by </span>
    <a href="http://www.liveperson.com/" style="text-decoration:none; color:#FF9900" target="_blank">LivePerson</a></span>
    </div>
    </td>
  2. Add the following code within the tags

    <style type="text/css">
    .lpPoweredBy { display:none; }
    </style>


After you have saved the changes to your HTML and CSS files, the “Live Chat by LivePerson” link is no longer displayed.





Keywords: remove Live Chat by LivePerson link delete