In addition to the predefined Exit Survey, LivePerson allows you to create your own customized Exit Survey. Creating a customized Exit Survey allows you to apply your own design, and create your own set of questions.
Page Code Builder
Locate the following codeד in the chat button:
and replace it with:
http://www.yourSite.com/ExitSurvey.html should reflect the page you want to refer the visitors to when they close the chat window and are sent to the exit survey page.
Page Code Builder & LiveEngage Platforms
Another way to create your own custom exit survey without creating a new button code is to enter the following code into the Survey Heading of the Exit Survey; this is particularly useful if you are using LiveEngage or the Page Code Builder.
You can add the following code in the Admin Console, in the Visitor Experience > Chat > Surveys >Exit :
Also, in the event that you need a custom size for your survey window, you can easily define the size by adding the window.resizeto(Width,Height) parameter:
Keywords: custom exit surveys create use your own custom forms
Modified on: Thu, 19 Oct, 2017 at 8:56 AM
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