The Named Surveys feature supports the following types of surveys:
For each type, you can define multiple instances of the survey. In a basic implementation, the LivePerson chat button and monitor codes contain a tag variable specifying which instance is to be used. You can also use Rules to decide which set of surveys to apply.
Each named survey defines the following information:
- The survey content (questions, headings etc.)
- The primary language of the survey
- A name for the survey (must be unique among surveys of that type)
- Default status – one survey must be designated as the global default
The global default is used when there is no other means of determining the survey to choose for a visitor – i.e., no tag variables, business rules, or skill defaults can be applied.NOTE: This feature is part of the Profiles package.