Macros are commands which are dynamically populated with current information. Using the identifier macro in a Canned Response results in the visitor's name, as it was entered in the Pre-Chat survey, to be displayed in the content of the Canned Response.
This article explains how to create a Canned Response containing a macro which inserts the chatting visitor's name during a chat, based on the identifier variable from the Pre-Chat Survey.
To insert the visitor"s Name macro in Canned Responses:
NOTE: You can add the content of the Canned Response to the Response Text field, before and after the macro command. You can further edit the Canned Response to have shortcut keys just similar to other Canned Responses.
Modified on: Sun, 22 Oct, 2017 at 5:14 AM
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