The Auto Text Shortcuts feature allows you to type abbreviations and replace them automatically with full predefined phrases.
For example: Each time you type ROI during a chat, it will be automatically replaced with the phrase Returnon Investment.
In order to implement this feature, you need to create a text file with all the abbreviations and their full phrases and upload it to the Agent Console.
To implement the Auto Text Shortcuts feature:
Step 1: Create an abbreviations file
Step 2: Upload the abbreviations file to the Agent Console
Step 3: Replace the abbreviations with the full phrases during a chatWhile chatting with a visitor, type the abbreviation and press Space. The abbreviation will be replaced with its full phrase automatically.
Automatically replacing abbreviations with full phrases during a chat (for Agent Console version 9.x)
Modified on: Sun, 22 Oct, 2017 at 8:32 AM
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