TraceRoute is a test tool found in most common operating systems (Windows, Linux and others) It uses the ICMP protocol, which must be enabled in your network for the command to work.


To start the test:
  1. Click Start >Run
  2. Type cmd and press Enter
    In the command prompt window type tracert
TraceRoute sends test messages to our server, reporting the delay time to each intermediate 'hop' (network interconnection) on the way. The last entry should be the LivePerson border.

    emptyStringNOTE: Server domains may vary depending on your subscription type. While the majority of accounts reside on we recommend that you contact Technical Support to confirm the correct server domain.Once the test is complete, please contact Technical Support for further assistance.