To add a description to a segment (from LiveEngage):
1. When you edit or create a segment click Add description
A text box opens
2. Enter into the text box a short description of the behavior pattern or characteristics of the visitors who belong to this segment
3. Click Save
To view the description of the visitor's segment from the Agent Console (version 9.x):1.Start a chat with a visitor
2. Click the Segmentation tab
The segments, to which the visitor belongs, are organized in a table.
The description of the segments is displayed in the right column.
Modified on: Sun, 22 Oct, 2017 at 9:06 AM
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