To add a description to a segment (from LiveEngage):

1. When you edit or create a segment click Add descriptionemptyString

A text box opens


2. Enter into the text box a short description of  the  behavior pattern or characteristics of the visitors who belong to this segment
3. Click Save

To view the description of the visitor's segment from the Agent Console (version 9.x):

1.Start a chat with a visitor
2. Click the Segmentation tabemptyString

The segments, to which the visitor belongs, are organized in a table.
The description of the segments is displayed in the right column.emptyString