You can import canned responses into your LivePerson account, or you can export them into another site / system.

emptyStringNOTE: For the import process, the canned responses must be in the CSV or the XML formats. 

  • For more information and instructions on how to import and export canned response sets, click here.
  • For additional instructions on importing and exporting non-English canned response sets, click here
  • For the XML schema file for exporting canned responses, click here