LivePerson has a partnership with Maxmind, one of the leading providers of geolocation information. The geolocation is derived from the visitor's IP address.

During the chat, the geolocation of the visitor is displayed  under the Info tab in the Agent Console . You can also view the geolocation of the visitor in the Chat Transcript summaries.

emptyStringNOTE: The  level of  geolocation details can vary greatly between addresses.