There are segment conditions that require adding URLs as their parameters. These conditions allow you to enter any URL that you want. However, when you enter an unspecific URL you also include web pages that you did not intend to include.


For example:
If you add the URL website.com  to the  In page  condition and assign the segment with this condition to an invitation, the pages https://a.website.com, website.com/contactus/hr.asp and website.com /help will also be included in condition. Therefore, visitors that visited any of these web page will be invited to a chat. (not only the visitors that visited the website.com web page).
 
In order to add more specific URLs to the conditions, special characters are allowed to be used within  the following segment conditions:

  • Viewed pages
  • External referral
  • In Page
  • Time on page


The allowed special characters are the asterisks (*)  and the dollar signs ($):

  • The asterisk (*), if added within the URL, matches any combination of characters within the URL. This allows you to define several web pages by adding only one generic URL to the segment condition .

    For example:
    If you add the www.website.com/*/help URL to the In page condition and assign the segment with this condition to an invitation, visitors that browse the page www.website.com/printer/help, www.website.com/fax/help or  www.website.com/telephone/help will receive an invitation to a chat.
    asteriks

  • The dollar sign ($), if added at the end of the URL, defines the exact web page in which the invitation or an offer will be displayed.

    For example:
    If you add the www.website.com$ URL to the In page  condition  and assign the segment with this condition to an invitation, visitors that browse only the  www. website.com  web page will receive a chat invitationVisitors that browse www.website.com/help or  www.website.com/printer will not receive a chat invitation.

    dollar

    emptyStringNOTE:  If the dollar sign ($) is added not at the end of the URL, it is treated as part of the URL text, and not as an operator.


For example:

If you add the  www.web$site.com URL to the In page condition and assign the segment with this condition to an invitation, only visitors that browse the  www.web$site.com  site will receive a chat invitation.  Visitors that browse the www.website.com site will not receive it.