LivePerson is committed to the highest security standards. Therefore, as part of an ongoing effort to provide a secure and a reliable environment for our customers, LivePerson implemented a configuration change that restricts direct access to the sections within the Admin Console. This new configuration change prevents unauthorized commands from being transmitted to your server by authorized users (scenario known as cross-site request forgery (CSRF)).
Following this change, when you enter the Admin Console (through the Agent Console / a direct link) you are redirected to the News page. From the News page you can manually navigate to the requested section.
Contact LivePerson support if you want to disable this change for your LivePerson account.
However, by allowing a direct access to sections within the Admin Console, you expose your account to potential attacks. We advise you to consult with a security expert prior to disabling this restriction.