The Data Publication Service (DPS) enables you to securely publish operational real time data on chats and voice interactions, from the LivePerson system to a selected customer system. The data can be integrated into existing call center dashboards or CRM systems.
You can use this real-time information to assess agents' performance and monitor staffing needs.
For more information and instructions on how to use this service click here.
- Schema file for version 1.0 of Data Publication
- Schema file for version 1.1 of Data Publication
- Schema file for version 2.0 of Data Publication
- Schema file for version 3.0 of Data Publication