Introduction:


The Page Viewer feature allows you to view your website through the eyes of your visitors.The Page Viewer tab in the Agent Console displays the pages that your current visitors are browsing, the way the visitors see it.

NOTE: The agent doesn't need to be in a chat with the visitor in order to view the pages the visitor browses.

Instructions:


To view the web page that your visitor is currently browsing:
  1. From the Agent Console, click on the visitor that you want to monitor
  2. Click  the Page Viewer tab

    Page viewer tab


  3. From the pages list, select the page that you want to view

    select page from navigation

    The web page that the customer is browsing loads
    save source code2