To analyze the traffic speed between your browser and the LivePerson servers:

  1. Download the HTTP Analyzer (you can download either the Stand-alone editions or the Add-on edition)
  2. Open the HTTP Analyzer
  3. Click Start
    HTTP analyzer

  4. Open the website that you want to analyze (in Firefox or in Internet Explorer). The HTTP Analyzer records the data packets that you download
  5. Save the file and send it to the LivePerson Customer Support for further analysis