You can check the delivery status of an email by clicking the Status link in the email header (from the Agent Console).  The status is displayed at the right side of the header, following the Subject line.
If a delivery error occurs, LivePerson will re-queue the ticket for the agent's attention.  The system will continue re-sending the message according to a configured email time-out.  After this time, the message is considered to be undeliverable.


To configure the time-out for emails:
  1. Enter the Admin Console
  2. From the left navigation menu click Account Setup > Cross-Channel Setup > Ticketing Set Up Tab
  3. Under the Email Error Handling section enter the required number of hours into the Expiration Timeout field
    NOTE:  The defined expiration time-out can range from 1 to 48 hours.