Introduction: 


The latest version of the Agent Console is called Installer. It uses its own local files and Java.
  • For more information on the browser and operating system requirements click here.
  • For  more information on the installed files click here.

Instructions:


To install theAgent Console:

On Windows:

  1. Click here to download the launch file of the Agent Console.
  2. Open the downloaded file and click Run.
  3. Click Next.
  4. Read the Terms of Use and click Next.
  5. Select the installation type:
    • For a default installation, which automatically selects the relevant local repository and configurations folders, proceed to step 9. (Recommended option)
    • For an advanced installation, which enables to select manually the local repository and configurations folders, proceed to step 6. 
  6. Click Advanced (To customize settings).
  7. Click Next.
  8. Select the location of the LivePerson local repository and configurations folders.
     Note: You can use environment variables such as: %USERNAME%, %USERPROFILE%, %SystemRoot%.

    130507104644209 click run image9

  9. Click Next
  10. To install the Agent Console in a default destination directory, click Next. (Recommended option)
    To manually select the destination directory, click Browse, select a requested folder and click Next.

    130507104644209 click run image10

  11. To create a new Start Menu folder with the Agent Console shortcuts, click Next.  (Recommended option)

    To add the Agent Console shortcut to an existing folder in the Windows Start Menu , select a requested folder from a displayed list and click Next.

    130507104644209 click run image12

    The installation of the Agent Console begins.

  12. When the installation is complete, click Finish.

     
    Note: If you want the Agent Console to be automatically launched after the installation is complete, select the Run LivePerson Agent Console check box.

    130507104644209 click run image18


On Mac OS
:

  1. Click here to download the launch file of Agent Console.
  2. Double-click the downloaded file.
    A folder with the LivePerson Agent Console installer file is displayed.
  3. Double-click the LivePerson Agent Console installer.app file.

    131202104921335 LP folder with installer file2

    A Mac warning window is displayed.

  4. Click Open.

    131202104921335 mac warning


     Note: If you received the following Mac warning window, consult your IT department.

    131202104921335 warnign window2

    A setup window is displayed.

  5. Click Next.

    131202104921335 installation mac

  6. Read the Terms of Use and click Next.

    131202104921335 mac terms

  7. Select the installation type:
    • For a default installation, which automatically selects the relevant local repository and configurations folders, proceed to step 11. (Recommended option)

    • For an advanced installation, which enables to select manually the local repository and configurations folders, proceed to step 8. 

      131202104921335 advanced option


  8. Click Advanced (To customize settings).

  9. Click Next.

  10. Select the location of the LivePerson local repository and configurations folders.
     Note: You can use environment variables such as: %USERNAME%, %USERPROFILE%, %SystemRoot%.

    131202104921335 select location

  11. Click Next

  12. To install the Agent Console in a default destination directory, click Next. (Recommended option)
    To manually select the destination directory, click Browse, select a requested folder and click Next.

    131202104921335 destination directory

    The installation of the Agent Console begins.

  13. When the installation is complete, click Finish.

     
    Note: If you want the Agent Console to be automatically launched after the installation is complete, select the Run LivePerson Agent Console check box.

    131202104921335instalation finished mac