Upgrade your code

LiveEngage, LivePerson’s leading cloud-based, multi platform customer engagement solution, is here!

LivePerson’s mobile Click-to-Chat solutions bring a rich digital engagement experience to users of mobile Web browsers and native apps for iOS and Android devices. Agents conduct conversations with visitors through the same LiveEngage user console!

LiveEngage helps you understand your visitors’ intent and value, enabling you to meaningfully connect with them through the most appropriate type of engagement: chat, personalized messages and offers, and others , and do so across all channels and devices.

Upgrade your existing LivePerson code and get access to these new and exciting LivePerson features and applications!

Follow the steps below to upgrade your code:


1. Obtain your new code
Your LivePerson Implementation Manager or Deployment Engineer will prepare an updated code package for you upon your request to upgrade.

2. Re-Tag your pages
The updated code package received from your Implementation Manager is a compressed file.
  1. Unzip the code package 
  2. Follow the instructions in the PDF file contained within your code package.

3. Receive your Taglets
Taglets are small programs, managed by LivePerson, that govern your code. To make these truly functional, you will need to deliver to your Implementation Manager or Deployment Engineer any dynamic button names, and the div call for your buttons in the code. We will then create your taglets, and inform you when they're ready for testing.

4. Test your code and rules
After you have finished re-tagging your pages with the LiveEngage tag, follow the instructions in the below documents to test your code and rules:
Need help?If you have any questions or need assistance with your code upgrade, please contact your LivePerson Implementation Manager, Customer Value Manager or Deployment Engineer.