If you have customized some of your System Messages in the Core platform, for a limited time, you will still be able to copy your updated messages and make them available to you after your account has been upgraded. Following are a few quick steps to complete the process.
 Note: System Messages in the Admin Console are equivalent to Automatic Messages in the New LiveEngage Platform.


In order to transfer your customized System messages, follow these steps:

1.Login to your account.
  • The first page you will be presented with will be your visitor list.
Visitor List

2. Find the orange tab in the top left hand corner of your screen.
  • Click on the ‘Campaigns’ tab.
  • Select one of your campaigns from the campaign list.
Campaigns List Page

3. You will be transferred to the Campaigns Overview page.
  • Click on the element on theright of the second bullet from the top where it says ENGAGEMENT WINDOW.
 Campaign Overview

4. You will be transferred to the Engagement Window Gallery. 
  • By the top left hand corner of the screen you will see a gear icon- click on the gear icon.
  • Click on ‘Customize canned responses’.
 Enagagement Windos Settings 

5.You will be transferred to the content management area of the Admin Console.

  • Click on the System Messages tab.
  • From this page, ensure that you copy all of your customized System Messages.
  • In order to avoid the loss of your data, we suggest you backup edited texts by copying and pasting them into a file, worksheet or document of your choice. Save your message next to the event which it represents.
 System Messages - English

6. Ensure that you have reviewed all of your messages from all of the categories and copied them all.

 Note: The drop-down menu called ‘Messages Type’ has several types of message categories.
  Message Type

7.Navigate to the Engagement Window gallery by closing on the LiveEngage browser tab once you are finished. Click on the ‘Customize auto messages’ button.

Engagement Window Settings 

8.In the Automatic Message Library, select the appropriate message that you would like to configure, according to the relevant context.

Automatic Message Library

9.You will be transferred to the Edit Automatic Message page.

  • Copy your System Message from the location where you stored it.
  • Paste it into the dialogue box with the title ‘Text’.

 Edit Automatic Message

 10. Repeat the above steps for each customized System Message.

  • The following steps are relevant only if you have messages in languages other than English.

   11. To add your non-English language messages, select the language of your messages and follow all the steps from 2 through 9 as before.
 Note: For Step 5 ensure that you select the appropriate language for editing your non-English messages.

System Messages -Greek 

12. Once you reach the Edit automatic message page, select the ‘+’ icon next to the orange button. 

Edit Automatic Message 

13. You will arrive at the Engagement languages screen.

  • From the Available Languages list, select the language that you would like to add by pressing on the plus button which will appear after you mouseover the appropriate language.
 Engagement languges

 14. The screen below illustrates how your screen should appear after you have added a language

  • To demonstrate this, we have added Greek.
  • Click save on the bottom right hand corner of the screen.
  Engagement Language with Greek

15.You should then be presented with the Edit automatic message screen

  • Edit the message.
  • Click on Save on the bottom right hand corner of the screen.
 Edit Automatic Message - Greek 

16.Repeat these steps for any messages you may have.