The Agent Console includes a diagnostic log that records important events. The log can provide important details to assist Support in resolving certain technical issues.


With the Java-based Agent Console, the diagnostic log is always running. Sending the log is quick and simple.
  • Open the LivePerson Agent Console and click Help > Report an Issue in the menu bar.
  • Enter the relevant details in the window that is displayed

    Report an issue form

  • Click OK.
If you are not able to login to the Agent Console and use the Report an Issue form, you can still access the logs here:Windows XP:            C:\Documents and Settings\username\Local Settings\Application Data\LivePerson\logs\SiteID_LoginNameWindows Vista/7/8: C:\Documents and Settings\username\AppData\Local\LivePerson\logs

To send us the log files,  click to chat with Support (via your Customer Center) and ask to send the file during your session. Alternatively, you can email the file to (including the ticket number in the subject line). If you do not have a ticket number, please open a ticket using the web form from the Get Support options in your Customer Center. Specifying the exact time that the issue occurred will help us locate relevant events in the log and speed up the investigation.