Issue: 


Agents or visitors may see "garbage" or "gibberish" where question marks are shown in place of actual text characters. This issue may occur when trying to use LivePerson in conjunction with a non-Latin language. (eg. Arabic, Chinese, Hebrew, etc.)

Gibberish



Solution:


For Agent Console version 9.X:

  1. Click File > Preferences > Language (tab)
  2. Select Override system default font to support Unicode characters check box

    language select check box

  3. A message window is displayed. Click  OK

    click ok

  4. From the font drop down list select the font that supports your language.
    Note: For Asian languages select SansSerif.plain

    drop down list languages

  5. Close the Agent Console by clicking File> Exit
  6. Launch the Agent Console


For Agent Console version 8.X

Adjust the language settings in your LivePerson account, Windows and Internet explorer.

Step 1: Adjust the language settings in your LivePerson account
  1. From the Admin Console, click Account Set Up >Settings > Chat (tab) and ensure that Multilingual is shown in the Language section.
    If you see any values other than Multilingual, please contact our Technical Support team to upgrade your language settings in your account .

    multilengual

    Note: Upgrading to a multilingual account may impact the encoding of existing canned responses and system messages but ultimately offers better support for multilingual settings

  2. Close the Agent Console by clicking File> Exit
  3. Launch the Agent Console

Step 2: Adjust  the language settings in Internet Explorer
  1. From the internet Explorer click Tools > Internet Options > Fonts

    font internet explorer

  2. From the Language script drown down list select the relevant language, and from the Webpage font field select Ariel Unicode MS

    explorer font3

  3. Restart Internet Explorer

Step 3: Adjust  the language settings in Windows

Use the instructions below according to your operating system.
NoteYour PC must have the required (non-English) language set as a default. You may need administrator permissions for your workstation. If necessary, consult your IT support desk for assistance

Operating system
Instructions
Windows 8
  1. Go to the Control Panel, and enter Locale in the search box
  2. Click Change input methods
  3. Ensure your secondary language is listed. If not, click Add a language to add it.
  4. Enter Local in the Control Panel search box
  5. Click Change date, time and number formats, and select the Administrative tab
  6. Under Language for non-Unicode programs, click Change system locale and choose the appropriate language
Windows 7 and Vista
  1. Go to Control Panel > Clock , Language, and Region and select Regional and Language Options
  2. Click  Keyboards and Languages tab
  3. Click Change Keyboards and set the Default input language to English
  4. Add your secondary language (if it is not already present in the Installed Services area)
  5. Click OK
  6. Select the Administrative tab and click Change system locale.
  7. From the Current system locale drop down list select your secondary language
  8. Click OK
  9. Restart your computer
Windows XP
  1. Go to Control Panel and select Regional and Language Options
  2. Click Languages tab
  3. Click Details. The Default input language should be English.
  4. Add your secondary language (if it is not already present in the Installed Services area)
  5. Click the Advanced tab and ensure that:
  • The Language for non-Unicode programs indicates the requested language
  • All instances of the required language are checked in the Code Page conversion table