The Admin Profiles feature allows you to partition management and control functions within the Admin Console. This feature is typically used in larger organizations with more than one contact center. Admin Profiles are used to restrict certain administrator activities to a particular center.
For example, a client has headquarters in New York, and also maintains call centers in Dallas and Los Angeles.
The Admin Profiles feature can be used to partition functionality for the local center managers in Dallas and Los Angeles. They can make changes and report on activity in their own centers, but have no visibility or control over the other sites.
The headquarters administrator in New York is able to manage all functions on the account for all three centers.
NOTE: This feature is not available by default. Please ask your Account Executive for further details. Admin Profiles are configured at User Set Up > Permissions > Admin Profiles.
Modified on: Tue, 24 Oct, 2017 at 9:21 AM
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