You can set up multiple instances of the Agent Console to run concurrently on your workstation.
You may need to do this if:
For Agent Console versions 9.X:
Once your initial session is logged-in, double-click the LivePerson icon again to open another instance and log in with the second account or user-name.
NOTE: To run multiple sessions on a single account you need to create additional user-names.
For Agent Console versions 8.X:
Version 8.X Agent Consoles allow you to set up multiple profiles within the console.
To open a new profile:
To run multiple sessions on a single account, you need to create additional user-names.
To delete a profile, first ensure you are logged out from that profile. Click File > Profiles, highlight the account to be removed, then click Remove Profile.
Modified on: Tue, 24 Oct, 2017 at 9:23 AM
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