Introduction:


When you install the LivePerson Agent Console, an icon is not placed on the desktop by default. This applies only to the browser-launched version of the 9.X Agent Console. It does not apply to the installable version of the 9.X console, nor the 8.X console.

Instructions:


To create an Agent Console icon on your desktop:

Windows XP

  1. Enter your Windows Control and click the Java icon.
  2. In the Java Control Panel, click General.
  3. In the Temporary Internet Files area, click View.
  4. In the Show drop-down list, select Applications.
  5. From the list of applications, click LivePerson.
  6. Click the emptyString icon from the menu bar.

Windows 7/8

  • Enter your Windows Control Panel, Type Java in the top left search bar. Click on the Java icon.
  • In the Java Control Panel, click General.
  • In the Temporary Internet Files area, click View.
  • In the Show drop down list, select Applications.
  • From the list of applications, click LivePerson.
  • Click the emptyString icon from the menu bar.