Introduction: 


Some settings in the LivePerson version 8.X Agent Console can be changed using Windows registry keys. Use these keys only if specifically advised to do so by LivePerson Support.

The article does not apply to LivePerson Agent Console version 9.X.

This article contains links to files which change or create registry keys used for LivePerson.

WARNING: Changing registry keys is potentially harmful to your computer.  We recommend backing up your registry as detailed below before you make any changes.
 

Instructions:


To back up your registry:
  1. Enter the registry editor using regedit
  2. Navigate to the very top of the registry key branches until you reach Computer.
  3. Highlight Computer by clicking on it once.
  4. From the Registry Editor menu, choose File and then Export....
  5. In the Export Registry File window that appears, choose a location to save the registry backup file to.
  6. Enter an appropriate name for the backup file and click the Save button
  7. A registry file with a .REG  extension will be created in the location you selected.

 

Registry Key

Description

1
debug=0
Set diagnostic log to basic
2
debug=1
Set diagnostic log to advanced
3
MyChatsFilter
Changes the Agent Console"s visitor filters to My Chats.
4
Disable AutoLogin
Disables the Agent Console"s automatic login feature.
5
RememberPassword=false
Do not save password for next login
6
RememberPassword=true
Remember password for next login
7
regRemove
Completely remove LivePerson registry entries