All Topics

Defining when to display chat invitations to visitors
Introduction:  LiveEngage allows you to create invitations and display them automatically to your visitors. If you assigned a segment to your invitation...
Tue, 24 Oct, 2017 at 7:42 AM
LivePerson Voice Calling Units
Remove geographic borders from your business by offering international customers the same convenient access to sales and service agents as your local client...
Mon, 30 Oct, 2017 at 2:36 AM
Initiating a chat with a visitor
Introduction:  LivePerson offers two ways to proactively start a chat with your visitors. Proactive invitation displays a banner in the visitor'...
Tue, 24 Oct, 2017 at 7:51 AM
Hiding the LivePerson administrator login credentials in Salesforce
Introduction:  Salesforce authentication settings allow you to hide the LivePerson administrator login credentials (username and password) from other ag...
Wed, 20 Sep, 2017 at 6:39 AM
Running LP Insights Word Reports
Introduction:  Word reports identify the volume and sentiment of words that are used in your unstructured text. They enable you to quickly see the topic...
Tue, 24 Oct, 2017 at 5:08 AM
Using the Engagement Window
Please review the information attached. Keywords: Engagement Window LP Connect chat window ADA compliance system messages
Wed, 25 Oct, 2017 at 3:22 AM
OpenSSL “Heartbleed” Vulnerability for LP Mobile customers (CVE-2014-0160)
Issue:   On April 7 2014, new security vulnerability was reported in certain versions and components of the popular encryption suite “OpenSSL” utilized by ...
Mon, 25 Sep, 2017 at 8:21 AM
Routing visitor chats to a specific skill (for LiveEngage 1.3)
Introduction: There are two methods to route visitor chats to a skill.  By adding a skill question to a Pre-Chat Survey By assigning a skill to a ch...
Mon, 25 Sep, 2017 at 8:32 AM
Estimated Wait Time Metric
Explanation:  Estimated wait time (EWT) is calculated based on the visitor’s place in the queue and the average wait time (AWT) for the queue. AWT its...
Tue, 24 Oct, 2017 at 7:08 AM
Data Access vs. Admin Console Reports
The Data Access service and Admin Console reports were designed for different purposes and provide different data: Data Access is designed to pro...
Tue, 24 Oct, 2017 at 7:27 AM