All Topics

Troubleshooting LivePerson Data Access and Admin Console Report Discrepancies
Issue:  Customers are attempting to compare their customized reports based on the Data Access Service with Admin Console reports. But the raw data from ...
Sun, 29 Oct, 2017 at 11:28 AM
Running LP Insights Relationship Reports
Introduction:  Relationship reports display volume, sentiment, and additional metrics for linguistic relationships found in the unstructured text. These...
Tue, 24 Oct, 2017 at 7:29 AM
Ticketing Rules
Please review the information attached.
Wed, 20 Sep, 2017 at 9:07 AM
OpenSSL “Heartbleed” Vulnerability for customers using Secure Chat widget (PCI) (CVE-2014-0160)
Issue:  On April 7 2014, new security vulnerability was reported in certain versions and components of the popular encryption suite “OpenSSL” utilized by m...
Mon, 25 Sep, 2017 at 8:24 AM
OpenSSL “Heartbleed” Vulnerability (CVE-2014-0160)
Issue: On April 7 2014, new security vulnerability was reported in certain versions and components of the popular encryption suite “OpenSSL” utilized by m...
Mon, 25 Sep, 2017 at 8:26 AM
Data Masking
Mon, 25 Sep, 2017 at 9:39 AM
Core System Requirements for Desktop (visitor side)
Please review the information attached. Keywords: system requirements desktop browser operation system core legacy
Wed, 25 Oct, 2017 at 3:31 AM
Filtering the Visitor View in the Agent Console
You can filter the visitor list in the Agent Console in order to focus on specific visitors and chats.The filter option is on the upper left side of the ...
Tue, 24 Oct, 2017 at 7:46 AM
LivePerson Login Policy
 
Mon, 25 Sep, 2017 at 9:41 AM
Core System Requirements for LP Mobile (visitor side)
Please review the information attached. Keywords: system requirements lpmobile browser operation system core legacy
Wed, 25 Oct, 2017 at 3:37 AM