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Canned response hotkeys are not working correctly
Issue: Canned response hotkeys using the Alt and Shift modifiers do not work. Possible cause: Canned response hotkeys that use both Alt and Shif...
Tue, 24 Oct, 2017 at 9:10 AM
Troubleshooting Page Viewer page load issues
Issue:  There are a wide variety of circumstances which can affect the Page Viewer's functionality. This article addresses the following issues: ...
Tue, 24 Oct, 2017 at 9:13 AM
Agents cannot see any visitors listed in the Agent Console
Issue:  Agents cannot see any visitors listed in the Agent Console Possible cause:  A common cause is that one or more of your web pages do not...
Tue, 24 Oct, 2017 at 9:16 AM
'Internet connection problems' error message is displayed and agents are disconnected or unable to log in
Issue: 'Internet connection problems' error message is displayed and agents are disconnected or unable to log in Possible cause: The "Int...
Mon, 26 Nov, 2018 at 3:41 AM
Managing administrator access with Admin Profiles
Description: The Admin Profiles feature allows you to partition management and control functions within the Admin Console. This feature is typically use...
Tue, 24 Oct, 2017 at 9:21 AM
Creating multiple agent profiles (for Agent Consoles versions 8.X and 9.X)
Introduction:  You can set up multiple instances of the Agent Console to run concurrently on your workstation. You may need to do this if: You need ...
Tue, 24 Oct, 2017 at 9:23 AM
Creating a LivePerson icon on your desktop for Agent Console versions 9.X
Introduction: When you install the LivePerson Agent Console, an icon is not placed on the desktop by default. This applies only to the browser-launched...
Tue, 24 Oct, 2017 at 9:25 AM
Changing the spell-checker language in the Agent Console (for versions 8.X and 9.X)
Introduction:  The spell-check options available depend on which version of the Agent Console you use. Instructions: Agent Console versio...
Tue, 24 Oct, 2017 at 9:28 AM
Enabling timestamps in Agent Consoles (for version 8.X and 9.X) and Admin Console
Introduction:  Timestamps show the exact time that chat lines are sent and received. By adding timestamps to chat interactions in the Agent Console, y...
Tue, 24 Oct, 2017 at 9:30 AM
Showing variable values in agent alerts and integrations
Introduction: Agent alerts and integrations can display variable information originating either from the LivePerson system, or from custom variables....
Tue, 24 Oct, 2017 at 9:32 AM