All Topics

Customizing the Agent Console notification sounds (for version 8.X and 9.X)
Introduction: The Agent Console has a predefined set of notification sounds for activities on your website and account. You can use these out-of-the-box...
Tue, 24 Oct, 2017 at 9:42 AM
Viewing the status of your agents and skills
Introduction: There are two ways to monitor the status of your agents and skill sets. Instructions: Option 1: The Agent Console allows you to s...
Tue, 24 Oct, 2017 at 9:45 AM
Identifying your LivePerson server domain
Log into the Admin Console. Once you are logged in, you can find the server domain located at the top of the navigation bar, as part of the URL. ...
Tue, 24 Oct, 2017 at 9:47 AM
Removing the Browser-Launched Agent Console (Version 9.x)
Introduction: This article applies to the browser-launched Agent Console, also referred to as the Java Web Start (JWS) Agent Console. It does not app...
Tue, 24 Oct, 2017 at 9:53 AM
Agent Console registry keys (for version 8.X)
Introduction:  Some settings in the LivePerson version 8.X Agent Console can be changed using Windows registry keys. Use these keys only if specificall...
Tue, 24 Oct, 2017 at 9:55 AM
Removing the Agent Console from Apple Mac
Introduction: The following procedure describes how to uninstall the LivePerson Agent Console from your Mac. Instructions: This article applies...
Tue, 24 Oct, 2017 at 9:57 AM
Enabling the Agent Console diagnostic log (for version 8.X)
Introduction:  The Agent Console includes a built-in diagnostic log. The log file silently records important events sent to and from the LivePerson ser...
Tue, 24 Oct, 2017 at 10:00 AM
LivePerson End User License Agreement (EULA)
To read the LivePerson End User License Agreement (EULA) click here.
Mon, 30 Oct, 2017 at 10:17 AM