All Topics

Defining and Displaying the Real Time Session ID
In order to display the Real Time Session ID variable in the Agent Console, you must create the variable and a visitor rule using the Admin Console. Cre...
Tue, 24 Oct, 2017 at 7:38 AM
Changing chat button behavior (for LE 1.3)
Each chat button (Sticky / Embedded) has four states. Depending on the availability of the agents, a relevant button state is displayed to the visitor. Eac...
Mon, 16 Oct, 2017 at 4:42 AM
LP Mobile Security Overview
Please review the information attached. Keywords: LP Mobile Security Overview Mobile Security Core
Wed, 25 Oct, 2017 at 4:04 AM
Using customized images to create chat buttons and invitations (for LE 1.3)
Introduction:  LiveEngage comes with a gallery of templates for chat buttons and invitations. You can use these out-of-the-box templates, or use your...
Mon, 16 Oct, 2017 at 4:49 AM
Protecting Customer Data in a Multi-Tenant Environment
Please review the information attached. Keywords:
Wed, 25 Oct, 2017 at 4:06 AM
Renewing expired LP password
Introduction:  For security purposes, your LivePerson account password expires once in a defined period of time. If your password already expired, you...
Mon, 16 Oct, 2017 at 9:21 AM
Biannual Update Notes Core Platform 2015: H1
Please review the information attached. Keywords: Update Notes Core Platform Update 2015: H1 features fixed issues Biannual
Wed, 25 Oct, 2017 at 4:08 AM
Resolving Agent Console automatic login issues
Introduction:  LivePerson has an automatic login mode. When this is enabled, you are logged in with the same agent user name and password every time....
Mon, 16 Oct, 2017 at 9:30 AM
Biannual Update Notes Core Platform 2014: H2
Please review the information attached. Keywords: Update Notes Core Platform Update 2014: H2 features fixed issues Biannual
Wed, 25 Oct, 2017 at 4:10 AM
Emails sent through the Agent Console are blocked by the recipient's spam filtering systems
Issue:  Emails sent through the Agent Console are blocked by the recipient's spam filtering systems Possible cause:  When you send an email ...
Mon, 16 Oct, 2017 at 9:41 AM