All Topics

Security Reports
Please review the information attached. Keywords: Security reports setting up security reports
Wed, 25 Oct, 2017 at 4:11 AM
Removing the Agent Console (Version 9.x)
Introduction:  Completely removing the Agent Console and then reinstalling it can solve problems that occur occasionally in the Console. In order to co...
Mon, 16 Oct, 2017 at 9:43 AM
The LiveEngage Tag
Please review the information attached. Keywords: tag deploy tag replace Implementation monitor tag custom variables liveengage tag liveperson tag pas...
Wed, 25 Oct, 2017 at 4:13 AM
Generating HAR Files and Analyzing Web Requests for Troubleshooting
Introduction:  When troubleshooting complex issues, it's sometimes necessary for our Support agents to get some additional information from you in...
Mon, 30 Oct, 2017 at 2:12 AM
Sending sensitive information in the Engagement Window (Secure Form Widget)
Please review the information attached. Keywords: secure form widget secure form app App Agent Console LP connect card holder data (CHD) social securi...
Wed, 25 Oct, 2017 at 4:14 AM
How to Enable Desktop Notifications
Desktop Notifications are notifications that a browser displays on a user's desktop, regardless of the active program / app. LiveEngage uses Desktop No...
Mon, 16 Oct, 2017 at 10:05 AM
Using the Chat Transcript Export capability
Please review the information attached. Keywords: chat transcript export chat sessions report record
Wed, 25 Oct, 2017 at 4:16 AM
Running LP Insights Category Tree Reports
Introduction:  The Category Tree report is the default report that is displayed on the Reports tab when you switch You use Category Tree reports when y...
Tue, 17 Oct, 2017 at 9:51 AM
Using Automatic Call Distribution (ACD)
Please review the information attached. Keywords: ACD route chat or call requests efficiently balance workload allocate chat call agent
Wed, 25 Oct, 2017 at 4:54 AM
Customizing Chat Buttons from the Admin Console
Introduction: Note: This content is not relevant for customers that use the LiveEngage platform. Chat Buttons are the physical buttons which are locate...
Tue, 17 Oct, 2017 at 9:54 AM