All Topics

Using the agent first call feature
Please review the information attached. Keywords: IVR external skill agent first notify call first
Wed, 25 Oct, 2017 at 4:57 AM
LP Insights Reports - Quick Start Guide
Introduction: The Reports tab in LP Insights is the primary location for viewing your data and generating reports. LP Insights reports give you volume ...
Thu, 19 Oct, 2017 at 8:33 AM
LivePerson Core Support Policy
Please review the information attached. Keywords:  Support Policy channel resolution severity service level sla maintenance schedule unscheduled
Wed, 25 Oct, 2017 at 4:47 AM
Agent Console requirements and installed files (Version 9.x) [Installer version]
Please review the information attached. Keywords: installed file LPAC Agent Console
Wed, 25 Oct, 2017 at 4:58 AM
Running LP Insights Attribute Reports
Introduction:  Attribute reports display volume, sentiment, and additional metrics about structured attributes (such as Rep Name, Brand, etc.).These re...
Thu, 19 Oct, 2017 at 8:35 AM
Customizing the appearance of the call windows
Please review the information attached. Keywords: call windows customize voice surveys voice
Wed, 25 Oct, 2017 at 7:29 AM
Running LP Insights Category Leaf Reports
Introduction:  The Category Leaf report gives you specific subcategories of any parent category. You use the Category Leaf report to view various parts...
Sun, 22 Oct, 2017 at 4:54 AM
Using proxy settings in the Agent Console (Version 9.X)
Please review the information attached. Keywords:  improve performance filter requests hide your compute improve security
Wed, 25 Oct, 2017 at 7:37 AM
Adding macros to system messages
Introduction: Macros are tags that you can insert into a system message, and will be replaced by dynamic information each time the message is presented...
Thu, 19 Oct, 2017 at 8:43 AM
Voice conversion reports
Please review the information attached. Keywords: voice conversion summarize activity business intelligence engine
Wed, 25 Oct, 2017 at 7:38 AM