All Topics

Removing the 'Live Chat by LivePerson' link
NOTE: This content is not relevant for customers who use the LiveEngage platform. To remove the “Live Chat by LivePerson” link from your chat button, yo...
Thu, 19 Oct, 2017 at 8:47 AM
Adding macros to canned responses
Please review the information attached. Keywords: insert macros dynamic text chat canned responses
Wed, 25 Oct, 2017 at 7:41 AM
Creating customized Exit Surveys
Introduction:  In addition to the predefined Exit Survey, LivePerson allows you to create your own customized Exit Survey. Creating  a customized Exit S...
Thu, 19 Oct, 2017 at 8:56 AM
Configuring voice surveys
Please review the information attached. Keywords:
Wed, 25 Oct, 2017 at 7:42 AM
Importing or exporting multilingual canned responses
Introduction:  LivePerson enables you to import and export canned responses for non-English languages. Instructions: Importing canned responses...
Mon, 30 Oct, 2017 at 9:57 AM
Creating chat and voice invitations
Please review the information attached. Keywords: chat invitations invite visitors to chat or talk single step voice single-step...
Wed, 25 Oct, 2017 at 7:44 AM
Using conditions in visitor rules
LivePerson's Visitor Rules allow you to present alerts to your operators highlighting useful information about site visitors. A rule is composed of on...
Thu, 19 Oct, 2017 at 9:03 AM
Good chat etiqette
Please review the information attached. Keywords: pleasant effective manners
Wed, 25 Oct, 2017 at 7:45 AM
Using conditions in visitor rules
LivePerson's Visitor Rules allow you to present alerts to your operators highlighting useful information about site visitors. A rule is composed of on...
Thu, 19 Oct, 2017 at 9:03 AM
Managing contacts (Ticketing service)
Please review the information attached. Keywords: contact management ticketing service email address
Wed, 25 Oct, 2017 at 7:46 AM