All Topics

Automatically displaying the chat invitation to visitors
The following article outlines the steps required to create a rule that automatically invites visitors on a specific page of your site to chat after a prede...
Thu, 19 Oct, 2017 at 9:07 AM
Using multichannel dynamic buttons
Please review the information attached. Keywords: display control states click-to-chat click-to-talk simultaneously
Wed, 25 Oct, 2017 at 7:48 AM
Creating and passing custom variables (for the Monitor Tag)
Introduction: NOTE: This content is not relevant for customers that use the LiveEngage platform. You can pass custom variables from your own scripts to...
Thu, 19 Oct, 2017 at 9:10 AM
Using question logic in surveys
Please review the information attached. Keywords: surveys question
Wed, 25 Oct, 2017 at 7:50 AM
Customizing invitations from the Admin Console
Introduction: NOTE: This content is not relevant for customers that use LP Chat over the LiveEngage platform. In addition to the wide variety of stand...
Thu, 19 Oct, 2017 at 9:14 AM
Using the Diagnostic tool to report an Agent Console issue (Version 9.X)
Please review the information attached. Keywords: diagnostic tool report issues problems agent console LPAC
Wed, 25 Oct, 2017 at 7:52 AM
Using different invitations with manual invites
Introduction:  This article explains how to add code that allows different invitations on different pages when manually inviting visitors. Instruct...
Thu, 19 Oct, 2017 at 9:18 AM
Using the page code builder
Please review the information attached. Keywords: creates the HTML code for your website
Wed, 25 Oct, 2017 at 7:53 AM
The chat window is cropped
Issue: The chat window is cropped Possible cause: The most common cause for this issue is when using LivePerson's Legacy Chat Button style ...
Thu, 19 Oct, 2017 at 9:21 AM
Voice reports
Please review the information attached. Keywords: voice reports analyze automatically track benchmark Key Performance Indicators...
Wed, 25 Oct, 2017 at 8:19 AM