Lesson 3: Monitoring Your Website Visitors

Real time information about your visitors is essential for a high quality service. Learn how to use valuable information about the visitors to your site. Use the Agent Console to monitor visitor traffic and behavior on your website. By the end of this course you will be able to use monitoring tools, capture and retain information about visitors, and analyze visitor information.

1) Introducing the Basics of Monitoring (video)
Find out which tools are available to assist you in monitoring online visitors. For example, Operator Alerts provide information about visitors that helps y...
Wed, 15 Nov, 2017 at 4:33 AM
2) Capturing Visitors (video)
After viewing visitor data, you may decide to keep some of this data for further or future analysis. You can collect visitor data regardless of whether or n...
Wed, 15 Nov, 2017 at 4:35 AM
3) Analyzing Collected Information (video)
Once you have collected data on visitor traffic, you can use various monitoring tools to analyze selected visitor information and to improve your performanc...
Wed, 15 Nov, 2017 at 4:36 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Capturing visitors in the Agent Console Filtering the visitor view in the Agent Console ...
Thu, 2 Nov, 2017 at 6:45 AM