Lesson 4: Handling Voice Interactions

LP Voice offers agents the option to speak to visitors using Softphone, IVR (Interactive Voice Response) and/or landlines. This can be useful when you decide that a more personal and direct touch is necessary to close a deal. In this course, you’ll learn how to configure Voice settings in the Agent Console, and how to take inbound calls, transfer calls, and initiate outbound calls.

1) Configuring Voice in the Agent Console (video)
Learn how to set up your account's Softphone settings for Voice-Over-IP (VoIP) functions. To view the video: Use your browser to zoom in until ...
Wed, 15 Nov, 2017 at 5:00 AM
2) Taking Inbound Calls (video)
Learn how to take calls, put calls on hold, and transfer calls. For example, you might take an inbound call which turns out to require an agent from a diffe...
Wed, 15 Nov, 2017 at 4:41 AM
3) Initiating Outbound Calls (video)
Learn how to proactively call visitors using Softphone (VoIP). For example, if you need time to find an answer to a question posed by a visitor during a cha...
Wed, 15 Nov, 2017 at 5:01 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Agent Console Preferences Using the agent first call feature
Thu, 2 Nov, 2017 at 6:46 AM