Lesson 6: Improving Your Chat Skills

Learn how to improve your online chat skills, convey the right written tone, use positive and persuasive language, and “listen” to your visitors’ message to find out what they really need. These basic rules can be a substitute for facial expressions and tone of voice that don’t come across when chatting online.

1) Introducing Chat Communication Principles (video)
Your communication skills are your personal tools for success. Boost your performance as a chat agent by implementing the tried and true practices in this a...
Wed, 15 Nov, 2017 at 5:06 AM
2) Understanding Chat Netiquette (video)
Basic rules of chat etiquette, or “netiquette” is a set of rules to follow in order for your online communications to convey a sense of courtesy and respect...
Wed, 15 Nov, 2017 at 5:09 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Good Chat Etiquette
Thu, 2 Nov, 2017 at 6:48 AM