Lesson 1: Defining Users, Skills, and Permissions

Skills are groups of agents that share a common capability, provide a specific service or posses a specific knowledge.In this course you will learn how to add agents and assign them to skills, and set permissions to agents.

1) Creating Users and Skills (video)
Learn how to create agents and organize them into skill groups, or move them from one skill to another. To view the video: Use your browser to zoom ...
Wed, 15 Nov, 2017 at 5:14 AM
2) Setting Permissions (video)
Learn how to control the permissions that your agents have in their Agent Console. To view the video: Use your browser to zoom in until the video on...
Wed, 15 Nov, 2017 at 5:17 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Managing permissions Defining Skills Creating and managing Skills
Thu, 2 Nov, 2017 at 6:49 AM