Lesson 3: Collecting Information from Your Visitors (Chat)

Surveys are used to collect information from agents and visitors. In this course, you will learn how to create and edit the different types of surveys, the types of questions that can be included in them and how question logic works for you.

1) Introducing Chat Surveys (video)
Learn about the four types of surveys connected to the chat flow; Pre-chat Surveys, Exit Surveys, Offline Surveys and Chat Operator Surveys. To view the...
Wed, 15 Nov, 2017 at 5:25 AM
2) Understanding Survey Question Logic (video)
Question Logic is useful when you want to provide your visitors or agents with a user-friendly list of questions; you can hide selected questions which migh...
Wed, 15 Nov, 2017 at 5:28 AM
3) Creating and Editing Chat Surveys (video)
Create and edit surveys by enabling a survey type and adding questions. To view the video: Use your browser to zoom in until the video on this page ...
Wed, 15 Nov, 2017 at 5:30 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Customizing the appearance of the chat and survey windows Using question logic in survey...
Thu, 2 Nov, 2017 at 6:51 AM