Lesson 4: Collecting Information from Your Visitors (Voice)

Important information can be collected using Voice Surveys, both before and after the call. This information can be used to identify customer trends, preferences and demographics. Learn also how surveys enable visitors to leave a message when agents are offline. In this activity, you will create a Voice Survey and add a new question to it.

1) Introducing Voice Surveys (video)
Learn about the four different types of Voice Surveys; Pre-call Survey, Call Exit Survey, Call Offline Survey, and the Pre-Call Escalation Survey, and their...
Wed, 15 Nov, 2017 at 10:27 AM
2) Creating a Voice Survey (video)
Create a Voice Survey and add a new question to the survey. To view the video: Use your browser to zoom in until the video on this page is large eno...
Wed, 15 Nov, 2017 at 10:29 AM
3) Customizing the Call Survey Windows (video)
Customize the look and feel of each of the different elements for each of the Call Survey windows. To view the video: Use your browser to zoom in un...
Wed, 15 Nov, 2017 at 5:37 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Configuring voice surveys Customizing the appearance of the call windows
Thu, 2 Nov, 2017 at 6:52 AM