Lesson 5: Exporting your Interactions Data

Important information can be collected using Chat Surveys, both before and after the call. This information can be used to identify customer trends, preferences and demographics. Transcripts of chats are available for you to view using the Transcripts page. Learn how to search for and view data about your calls and chats.

1) Searching for Chat Transcripts (video)
Review a written transcript of a chat, and retrieve data about the chat, such as duration and survey answers. To view the video: Use your brow...
Wed, 15 Nov, 2017 at 5:18 AM
2) Searching for Call Transcripts (video)
Retrieve data about a call, such as duration and survey answers using the Transcripts page. Learn how to search for specific calls using search criteria suc...
Wed, 15 Nov, 2017 at 9:05 AM
Additional Resources
Please review the information attached. Exporting chat transcripts by using the Chat Transcript Export method
Thu, 2 Nov, 2017 at 6:53 AM