Lesson 1: Setting Up Your LivePerson Account

In this course you will learn how to configure your account so you can target the visitors most likely to convert, by utilizing visitor rules and customizing proactive invitations. You will also learn how to use Google Analytics to run conversion reports.

1) Introducing Chat Invitations (video)
You can invite visitors to chat proactively, either manually or automatically, by using Visitor Rules which define when to initiate a chat and which invitat...
Wed, 15 Nov, 2017 at 8:15 AM
2) Creating Customized Chat Invitations (video)
You have the option to create your own invitations tailored to meet the design requirements of your site. Learn how to use the Invitation Library, to edit C...
Wed, 15 Nov, 2017 at 9:16 AM
3) Customizing the Chat Window (video)
Invitations, Chat windows, and Surveys are all part of the visitor experience. Use the Window Editor to alter the appearance of these windows. To ...
Wed, 15 Nov, 2017 at 10:03 AM
4) Introducing Visitor Rules (video)
Learn the basics of Visitor Rules which determine which visitors are targeted according to criteria that you have set. To view the video: Use your b...
Wed, 15 Nov, 2017 at 8:20 AM
5) Creating an Invitation Rule (video)
Learn how to create an Invitation Rule based on the settings and properties that you set up in the Visitor Rules. For example, you can have a proactive chat...
Wed, 15 Nov, 2017 at 8:22 AM
6) Creating Visitor Rules to Trigger Chat Invitations (video)
You can create a rule that targets visitors according to a minimum amount of time they have spent on a chosen page by using the Time on Page rule. For examp...
Wed, 15 Nov, 2017 at 8:28 AM
7) Integrating your Account with Google Analytics (video)
This integration allows you to run conversion reports based on data that you get from Google. To view the video: Use your browser to zoom in until t...
Wed, 15 Nov, 2017 at 9:30 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Creating chat and voice invitations Creative guidelines for customized Chat buttons, inv...
Thu, 2 Nov, 2017 at 6:54 AM