Lesson 3: Configuring Voice Settings

In this course, you will learn how to configure the various features of Voice through the Admin Console to make the most of the Voice features, such as customizing buttons and links, enabling the Call Me button, and managing fraud controls.

1) Viewing Voice Settings (video)
View and change Voice settings through the Admin Console. To view the video: Use your browser to zoom in until the video on this page is large en...
Tue, 14 Nov, 2017 at 4:54 AM
2) Creating and Customizing a Voice Button (video)
A Voice Button is an image embedded in your website which a visitor clicks in order to request a call. Customize the button images to create your own unique...
Tue, 14 Nov, 2017 at 4:55 AM
3) Creating and Customizing a Voice Link (video)
Create a customized Voice link for a visitor to click in order to request a call. To view the video: Use your browser to zoom in until the video ...
Tue, 14 Nov, 2017 at 4:58 AM
4) Enabling Chat-to-Phone Escalation by Visitors (video)
Enable the Call Me button so visitors can request callbacks from agents. To view the video: Use your browser to zoom in until the video on this p...
Tue, 14 Nov, 2017 at 4:48 AM
5) Managing Blacklists (video)
The Fraud Management feature controls the ability of visitors to initiate a chat and/or a phone call. Learn how to block incoming chats/calls from certain v...
Tue, 14 Nov, 2017 at 4:51 AM
Additional Resources
To learn more, read the following knowledgebase article(s). Creating and editing button types Allowing visitors to escalate chat conversations into ...
Thu, 2 Nov, 2017 at 6:55 AM