Lesson 6: Optimizing LP Email

Ticketing Rules allow you to define business rules that can customize the processing of emails and tickets for routing, auditing and management purposes. Learn how to utilize ticketing rules to automate and streamline your processes.

1) Introducing Ticketing Rules (video)
Learn about the various rule and action types which are the basis for all of the rules and actions, and set specific actions based on conditions that you ha...
Wed, 15 Nov, 2017 at 5:49 AM
2) Creating a Ticketing Rule (video)
Customize the way emails and tickets are processed by your system to automate many common actions, such as sending a copy of an outgoing Agent email to an A...
Wed, 15 Nov, 2017 at 5:53 AM